Topics
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SETUP
| Setting
up the Control Panel |
| When
you first log into the Control Panel you will be prompted
to enter details to create the first email address which
is used to receive mail sent to the postmaster. Other
aliases can be set up later. Once this step has been completed
successfuly the Control Panel will function normally allowing
you to add/delete/edit email addresses and aliases. |
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| Configuring
the Mail Client |
Arlein.net
uses SSL to secure it's mail services therefore encrypting
the connection between your computer and the server. Setting
up your mail client requires a few more settings to be
specified to allow your mail to be sent and received properly.
You can start off by creating a normal mail account.
The following example is setup on a computer with Outlook
Express, but the same principle applies to other mail
clients. |
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Above
in the 'Servers' tab the incoming and outgoing mail, whether
you use POP3 or IMAP accounts, must be set to 'www.arlein.net'.
If this is set to 'mail.arlein.net' you will receive a
warning that the server certificate does not match the
incoming/outgoing mail server specified by you.
On the same properties page you must tick the box to specify
that the outgoing mail server requires authentication.
Outlook Express automatically has this set to 'Use
same settings as my incoming mail server' which
is the correct setting.
The 'Advanced' tab also has important settings, you must
tick the 'This server requires a
secure connection (SSL)' box for both incoming
and outgoing mail. |
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TROUBLESHOOTING
| Control
Panel |
| Q |
I
forgot my username and password for the Control
Panel |
| A |
Please
email technical support so that we can reset your
password. |
| Q |
I
can't add any more email addresses. |
| A |
Check
the 'Summary' section when you log in, it will state
the number of email address used and the maximum
available. |
| Q |
I
own more than one domain, how can I switch between
them without logging in again? |
| A |
If you own more than
one domain there will be a 'Change' button at the
bottom of the control panel, you need to choose
the domain and then click 'Change'. |
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| Mail
Services |
| Q |
I
am receiving server error messages when trying to
send or receive my emails. |
| A |
Check the 'Setup' section of this
help page to confirm the settings required for you
mail client. If the problems persists check the
status of the mail services by logging into the
control panel. If the control panel states that
there is a disruption in service, this is probably
under investigation at the moment. |
| Q |
I
can't login to my webmail. |
| A |
Firstly
check what type of email address you have, whether
it's POP or IMAP. You can check this in the control
panel. When entering your username and password
to login to the webmail make sure you select the
server that corresponds to your type of email address. |
| Q |
After
logging into the webmail I can't create extra folders
to arrange my emails. |
| A |
You
can only create extra folders if you have IMAP email
accounts, if they are POP you are restricted to
using only the INBOX. |
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| Web
Hosting |
| Q |
I
can't upload files to my web space, the server is
rejecting my credentials. |
| A |
Login
to the control panel and reset you 'ftp' password.
If you are still experiencing difficulties, please
email us so that we can resolve the issue quickly. |
| Q |
Can
I create my own custom error page? |
| A |
Yes,
just supply us with it's location. The functionality
to specify your own custom error page will be integrated
into the user control panel in the near future. |
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